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Hotel Cat-Fight: Employee attacks angry customer at Embassy Suites in Atlanta

Receptionist attacks guest/YouTube

Front desk clerk pummels a guest.

Blog King, Mass Appeal

ATLANTA — Law enforcement officials in the Dirty South are investigating after a black hotel receptionist beat the sh*t out of a black female customer in front of guests and staff members. The bout of fisticuffs went down at the front desk of the Embassy Suites by Hilton Atlanta Galleria. It was also captured on video. Cell phone footage shows the masked employee thwacking the Negro Karen in the countenance with an office phone before ripping off her wig. The donnybrook then spilled into the lobby.

All hell broke loose when the customer accosted the associate, calling her “disrespectful” because she wouldn’t approve a discounted room rate. The ratchet damsel also vowed to “f*ck [her] up.” After the employee snatched the artificial hair, she held it up high in the air in a triumphant manner. The beatdown was recorded by someone donning a camouflage jacket. Not one person stepped in to conciliate.

Word on the street claims the receptionist was fired.

Now she’s back on food stamps.

Watch the disturbing video.

Share your thoughts.

This Post Has 75 Comments

  1. The customer service rep was caught up in an entanglement with the wig and telephone.

  2. One Phone call would have taken care of the WHOLE situation. Hi will you honor my discount and get the person NAME who said YES we can. Gurl could of still had her WIG on!

  3. I don’t want to even watch this. Disgusted by their behaviour. Of course the media will use this image and milk it for their regular stereotypical views!!!

  4. Third Shift Supervisor here. I’ve been in the Hospitality industry for 15 years, and you get tired of being treated any kind of way and talked down to, by the guests. Ive came close to “Cracking skulls” many times on my shift, but Ive always taken the “High road” and just walked away and called the police. 9 times out of 10, the guest will realize how stupid he/she looked and will apologize the next morning. Most of my guests did.. You don’t have to give these idiots the Satisfaction!! YOU have a life to live!

  5. Unfortunately I work at a casino and it is not fun at all. I get berated and disrespected on a weekly bases. I hate my job and it has caused me a lot of mental anguish to where I have to call out because I can’t take it anymore. I make mistakes sometimes and I get talked down to or called stupid. But they are not major mistakes though. A couple of nights ago this fat white man called me stupid and yelled at me. I called him fatboy but Idk if he heard me. Do you know how badly I wanted to go on the floor and hit him? Managers and security tell us not to argue with the patrons but they got us phucked if they think we are going to allow verbal abuse. All of us say or do stuff back and believe me, going back at them will deter them from future bad behavior because they know it won’t be tolerated. When you ignore and walk away, it eats up at you and sends the message to patrons that they can say and do whatever they want. Nobody goes to work to be treated like schit from gambling addicts.

    I said that to say I can only imagine the schit talking the customer did. She probably kept going on and on and not taking no for an answer. I would have fought her too. These customers are waaaaay out of line most time and get away with it. I detest working with the public. My next job will be working from home or limited work with the pu loc.

  6. When working it’s only so much a employee can take. Don’t come into folks territory acting all hard. Girl in white was going to work on other girls head. Sadly I know she lost her job. But girl in yellow should be locked up.

  7. That woman in yellow had no business going behind the counter.
    And the employee showed her what happens when you hit an employee.

  8. The employee should have deescalated the incident.!!! The employee was probably not compassionate to the customer’s complaint, probably acting like it was her hotel and whatever charges the customer was upset about was affecting her..!!! Smh she should be fired for her behavior. When the customer approached the desk clerk she should have shown more compassion towards the customer who was upset about extra charges.. and de escalated the situation INSTEAD of the desk clerk TRYING TO PROVE SOMETHING.AND ACTING LIKE IT WAS HER HOTEL..

  9. That customer service lady deserves justice and her job back with increased pay.

  10. @Hotel Scuffles: She beautiful af and can throw hands , that’s what I call a real woman, plus she is thicc.😍😍😍😍😍😍

  11. This is disgusting. But then these are the same ones marching to BLM. This is a crying SHAME! What is to become of our people!

  12. Just so sad to see Black young ladies acting a fool, i’m a black women and my daughters never act like that.

  13. This is why we need to pay attention to how we treat each other in public….read some of the comments….we give them the right to say anything about us crazy man….plus God is watching also….Love peace and happiness my people ✊✊✊

  14. Listen, and understand. That terminator is out there. It can’t be bargained with. It can’t be reasoned with. It doesn’t feel pity, or remorse, or fear. And it absolutely will not stop, ever, until you are dead.

  15. So I assume this lady won’t give the hotel a good review on TripAdvisor?

  16. Thankfully they were wearing masks, otherwise it could have been really bad.

  17. She should’ve whipped that hoe more in the yellow…. ppl be acting so fuckin loud and expect somebody to stay quiet!

  18. I’m not even mad at the employee. That ratchet azz customer got what she deserved! I hate when Motel 6 customers try to get fancy…..

  19. This should be a training video for all them “wanna be Karen’s” out there on what happens when you meet the right person on the wrong day😟..😷

  20. That moment you don’t care anymore. Sorry but 10$ an hour isn’t worth being assaulted. Fuck it

  21. Black women are so sexy when they fight……….. I want em both

  22. @Fried Baloney: The customer was not “discussing” anything BEHIND the counter. Telling someone “I will [email protected]$k you up” means one thing. She wanted smoke and got what she came for… the employee was protecting herself & retreated several times. She did what she had to do.

  23. This is embarrassing, and instead of the boys (they are not men) stepping in to stop it, they are taping it. SMH 😏

  24. I tilt my hat off to ALL of you Customer Service Representatives. You all should get paid more for what you have to go through. Its takes a special person to deal with people that feels entitled. If you are hard to please..then cook your own damn food, and if you can’t follow simple instructions you really need to stay the fuck out of the way. And CUSTOMERS are NOT always right! Period 🤨

  25. Yall see them white folks slide out of the way and move on. We learned long ago that “N1gga Moments” dont affect them.

  26. That was funny as hell considering the embassy suites staff are usually very courteous & professional. 🤣🤣 And you can’t beat their free cooked to order breakfast! 😋

  27. I just wanted to see that skirt go up. What kind of panties? Big, things? Bikini?

  28. Wooooooooo chile…. I really tried to not laugh at this because it really isn’t funny. BUT on my second watch when I saw her SNATCH THAT HAIR OFF AND THROW IT I almost fell OUT. She tossed it to and fro like a rat that had latched onto her hand.

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